The privacy of our users is important to us and we take care to safeguard it. This policy explains how we use such personal information as we may hold about you.
• social media or official Positive Rewards content on other websites;
• mobile devices (“Apps”);
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
If you have any queries concerning your personal information or any questions on our use of your information, please contact our data protection compliance officer at email@example.com
Other important legal information
WHO WE ARE
WHAT INFORMATION WE COLLECT AND HOW
Information volunteered by you
The information we collect may include any personal details you type in and submit (such as your name, address, email address, etc.) and the contents of any correspondence you send to us.
If you apply for any of our products or services, we may also obtain information about you from third parties which you agree we may contact.
The information we collect via this website may also include your IP address (this is your computer’s individual identification number that is assigned to your computer when connected to the Internet) which is automatically logged by our web server. This information is collected by our website host in the United Kingdom.
In order to save you re-entering information, this website collects data which allows us to recognise you, your preferences and how you use this website. This information is collected by ‘session cookies’ and ‘persistent cookies’. Cookies are small strings of data stored in your device’s temporary memory when you navigate around our website. Session cookies are deleted when you close your browser but persistent cookies are not. Our cookies do not store your email address or other personal information.
Apps & Devices
When you download or use our Apps on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.
Your web browser or device may also provide us with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).
If you have any concerns about the information which might be accessed from or stored on your device by us, you may wish to only access our products and services through a web browser and review your web browser settings.
WHAT WE DO WITH YOUR INFORMATION
Keeping you informed
You do not have to give us any personal information in order to use most of our services and products. However, any information which you choose to give us may be used by us for marketing our goods, services and events.
Occasionally we may send you information from time to time which we believe may be of interest to you, such as details of our products or services, news updates and invitations to our events. It is possible that these messages may contain input from other companies or organisations with whom we are dealing.
The IP addresses or device identifier logged by us may be used by us to perform technical diagnosis of our website’s and/or app performance on a statistical basis and to analyse traffic data (so as to gauge interest in our services & products). We use Google Analytics to collect and analyse data from this website and our Apps. This is to evaluate and improve our service.
Transfer outside the European Economic Area
To provide you with the services you ask for, we and our services providers may share your information with organisations outside the European Economic Area (which currently includes the European Union, Iceland, Liechtenstein and Norway). We will not do this unless we are satisfied that your information will be processed as securely as if we were processing it ourselves.
We reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our website users or relating to our website users. We will have no legal liability for such disclosures of your personal information.
Unless we suspect fraud, we do not use your IP address to identify you personally.
Other sharing of information
We may share personal information about you (if we have it) with:
- our agents and data processors who provide a service to us and you; and
- any person, business or other organisation (and their advisers) who might take over our rights or responsibilities under our agreement with you to allow them to prepare for taking these over (after that, we may also allow that person or business to use and share your information on the same basis as us).
We will not pass your information to anyone outside Positive Rewards other than for the purposes described above, unless:
- we have your permission;
- we have to do so or are allowed to do so by law;
- we have a duty to the public to reveal the information; or
- our interests mean we must give the information (for example, to prevent fraud.)
You also have the right to request a copy of certain personal information we hold about you. To do this, simply write to us at our postal address, enclosing a cheque for £10 payable to ‘Positive Rewards Limited’ to cover our administration costs.
Occasionally, we may want to tell you about Positive Rewards products, services and events which may be of interest to you. You have a right to stop us contacting you for this purpose. You may email or write to us at any time in the future if you want us to stop. However, choosing not to receive this information from us will mean that you may not receive details about any of our special offers and promotions.
For information about cookies (including how to set your browser to reject cookies) please visit the website set up by the Interactive Advertising Bureau (Europe) at http://www.allaboutcookies.org.
Updating & correcting
To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change.
You can ask us to update or delete incorrect personal information about you by emailing firstname.lastname@example.org or by writing to us at our postal address. However, please note that we may need to keep some personal data in order to carry out any services or provide any goods you may request in the future.